Refund policy

At The Earthy, we pride ourselves on providing only the very best products clear of nasties. We aim to ensure 100% customer satisfaction! So, if you receive any product which is damaged or does not match the description of what you ordered, we’ll definitely agree to replace or refund.

We do however ask that you email us within 24 hours of receiving your goods and provide us with photo evidence so we can verify your claim. Once we’ve verified your claim we’ll either send out a replacement product or issue a complete refund of the purchase price. 

All emails should be sent to hellotheearthy@gmail.com.